Refund Policy

1. Digital Product Sales

Unless otherwise stated on a product page, purchases made through The Love Yourself Collection are for digital products.

Digital products may include ebooks, workbooks, guides, planners, challenges, worksheets, downloads, and related materials.

2. General Refund Policy

Due to the immediate-access nature of digital products, purchases are generally considered final once the product has been delivered or made available for download.

We encourage you to review the product description carefully before purchasing.

3. Duplicate Purchases

If you accidentally purchase the same product more than once, please contact us.

If we can verify that a duplicate charge occurred, we may refund the duplicate transaction.

4. Delivery or Access Problems

If you paid for a product but did not receive access to it, please contact us before requesting a refund.

We will first attempt to correct the delivery issue and provide access to the product you purchased.

Before contacting us, please check:

• Your spam, junk, and promotions folders
• The email address used during checkout
• Whether the download page opened after checkout
• Whether your browser blocked a new page or download

5. Defective or Incorrect Files

If a file is corrupted, incomplete, or materially different from the product you purchased, please contact us with details about the problem.

We may replace the file, provide corrected access, or offer another appropriate resolution.

6. Product Compatibility

Customers are responsible for having a device and software capable of opening standard digital file formats used for the purchased product.

A refund is not normally provided because of an unsupported device, unavailable printer, software preference, or inability to use features that were not advertised as part of the product.

7. Unauthorized Sharing or Misuse

Refunds will not be provided for purchases associated with unauthorized sharing, redistribution, resale, copying, or other use that violates our Terms of Service or intellectual property rights.

8. Special Offers and Bundles

Bundles, discounted packages, limited-time offers, and promotional purchases are subject to the same digital-product refund principles unless different terms are clearly stated at the time of purchase.

Partial refunds are not normally available for individual items within a digital bundle after access to the bundle has been provided.

9. Chargebacks and Payment Disputes

If you believe there is an error with your purchase, please contact us first so we have an opportunity to review and resolve the issue.

Filing a payment dispute does not change the terms of this Refund Policy and may require us to provide transaction, delivery, and access records to the payment processor.

10. Refund Requests

If you believe your purchase qualifies for consideration under this policy, please contact us and include:

• Your name
• The email address used for the purchase
• The product purchased
• The approximate purchase date
• A brief explanation of the issue

Please do not send full payment card numbers or other sensitive financial information through our contact form or email.

11. Approved Refunds

If a refund is approved, it will generally be returned to the original payment method.

Processing times may vary depending on the payment provider or financial institution.

12. Changes to This Policy

We may update this Refund Policy from time to time.

The policy in effect at the time of purchase will generally apply to that transaction, subject to applicable law.